Refund Policy

1. Digital Services

Occazion provides digital services, including event creation, invitation publishing, and RSVP management. Once a paid plan is activated for an event, the service is considered delivered.

2. Refund Eligibility

Payments made on Occazion are non-refundable, except in the following circumstances:

• A technical error caused a duplicate charge
• A payment was processed incorrectly
• A refund is required by applicable law

Refunds are not provided for:

• Change of mind after purchase
• Unused guest limits
• Partially used services
• Event cancellations or postponements by the host
• Failure to collect RSVPs or responses from guests

3. Plan Upgrades

If you upgrade a plan:

• The new plan takes effect immediately
• Charges reflect the updated guest limit
• Previous payments are not refunded or prorated

4. Failed or Disputed Payments

If a payment fails, is reversed, or is disputed:

• Access to paid features may be suspended
• Event publishing or invitation sending may be restricted
• We may require payment resolution before restoring access

5. How to Request a Refund

If you believe you are eligible for a refund under this policy, contact us within 7 days of the charge:

Email: support@occazion.com

Please include:

• Account email
• Event name
• Transaction details
• Reason for the request

Refund requests are reviewed on a case-by-case basis.

6. Processing Time

Approved refunds are processed through the original payment method. Processing times depend on the payment provider and may take 5–10 business days.

7. Chargebacks

If a chargeback is initiated without contacting us first:

• We reserve the right to suspend the associated account
• Future access to paid services may be restricted

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

For questions about refunds or billing, contact us at:

• Email: support@occzn.com
• Website: www.occzn.com